Ladder Member Success Rep

We are a fast growing start-up making waves in fitness, and now looking for a rockstar new team member to anchor our Member Success team.

We're Ladder, a fitness app that delivers the very best online strength training experience on the planet, and purposely designed for people who are already serious about fitness.

Ladder is built DIFFERENT, combining the power of a personal trainer with the accountability of a team, in the convenience of an app. It’s a plan, not a playlist. We believe that doing random workouts will get you random results, and that real change and sustainability happens when you always have a plan.

With Ladder, you get to train with the best coaches in the world, who bring new workouts every week, so you always know exactly what to do.

While this is still Day 1 for us, we’ve been publicly recognized by Men’s Health, Women’s Health, CNET, Bloomberg, and more, but what we’re most proud of is our 4.9 App Store rating across over 1,500 reviews posted since we launched in July 2020.


App Store Listing:


What you’ll do:

  • Be the face and voice of Ladder handling the needs of our members in a timely manner with integrity and kindness
  • Work closely with internal teams (operations, product, engineering, marketing) to deliver a world class experience to Ladder members
  • Deeply understand our customer's needs, sharing insights with our product, engineering, and program management teams to help us improve our products and consumer experience
  • Remain flexible to work schedules that may include weeknight or weekend coverage

What you bring:

  • A good human who enjoys working with other good humans
  • 1-2 years of relevant experience, ideally in Customer Success, Customer Service or Account Management roles
  • Our ideal candidate is a hands-on learner, hungry, inquisitive, creative, proactive, energetic, and driven
  • Comfortable working in a fast paced start-up environment
  • Highly organized with strong written and oral communication skills
  • Motivated by exceeding our members’ expectations
  • Bonus points for a passion for fitness

What we bring:

  • The fastest, most talented, hungriest, passionate, caring and committed team you will ever work with
  • A massive vision to build the social network of health & wellness.
  • An obsession with our consumer’s experience and brand design
  • Unlimited opportunities to help shape our business, product, and culture
  • Exposure to all functions of a high growth startup - business, ops, product, engineering, marketing
  • People you actually want to work with every day

Details and benefits:

  • This position is full-time and based in Austin, Texas
  • We are hybrid office culture, with the team working from Austin HQ Tuesday and Thursday and the option to work from anywhere Monday, Wednesday and Friday
  • We have a great content studio, which doubles as a high performance training facility (aka our private gym for use by our team and friends)
  • Competitive pay, equity, and benefits