LADDER PROGRAM MANAGER

Austin, Texas

JOB DESCRIPTION

Ladder is looking for a Program Manager to help oversee strategy, management and success of some of our Influencer Coach-led fitness programs on Ladder, which is uniquely positioned to be the first truly social fitness experience.

Our Program Managers are business owners, critical drivers of the success of their programs and the business overall. They will work closely with their coach partners and represent their coaches’ and programs’ performance and needs to internal stakeholders.

This is a unique role at an exciting time for our high growth, early-stage company with a BIG mission. Program Managers touch every aspect of the management and success of the programs they cover - from business strategy and operations, project management, marketing, customer engagement and support.

Our ideal candidate is a hands-on leader: hungry, inquisitive, creative, proactive, energetic and driven. We’re especially interested in candidates who thrive in a fast-paced environment, are highly organized and who has program management, account coordination, and/or customer success experience at high growth companies.

WHAT YOU’LL DO

  • Serve as the liaison and project manager between covered coaches and the business
  • Develop and execute coach/program-specific promotional strategies
  • Monitor daily performance and create weekly and monthly reports to proactively manage campaign and member engagement success
  • Oversee in-app engagement and retention strategies based on insights gathered, including member research and CRM data
  • Assist with customer service to ensure best possible member experience
  • Quality assurance of workout programming and delivery in the app

WHAT YOU BRING

  • 2 years of experience, ideally in Project Management, Account Management, or Customer Success roles
  • Comfortable working in a fast paced start-up environment
  • Analytical with experience managing to ambitious performance targets
  • Highly organized with experience managing cross-functional projects
  • Strong written and oral communication skills
  • Passionate about customer experience and community building
  • Creative, curious, proactive, scrappy mentality to solve problems for outcomes that balance time, resources and objectives
  • Bonus points for a passion for fitness

PERKS

  • Competitive compensation and equity
  • Our office has a fully-stocked gym in Austin,TX that only team members and coaches have access to
  • Medical insurance
  • Unlimited PTO
  • New equipment including a laptop, monitor, and accessories/tools required for you to do your best work
  • Collaborative start-up culture with a close-knit team and the opportunity to build from the ground up; if you are looking for your personal MBA, this is it

ABOUT LADDER (website, IG)

Ladder is a social fitness experience that gives you a strength training plan that fits into your schedule, every single day.

With Ladder, members have access to professionally designed training programs and daily coach-prescribed workouts that are new each week and eliminate the wasted time, energy and money that comes with maintaining a balanced training routine.

With easy-to-follow video demonstrations, in-ear coaching, and precise pacing for every movement, Ladder delivers a workout experience that’s comparable to personal training but on your schedule, from wherever you workout, and at a fraction of the cost.

Ladder is headquartered in Austin, TX with a growing team of 16 full-time employees who are customer experience obsessed and bring significant experience in health & fitness, consumer, technology, operations and financial services.

Join our team as we move the fitness industry forward. 🚀🚀🚀

Awards:

  • Women’s Health Best Strength Training App (2021 & 2022)
  • Women's Health Best Fitness Community (2021)
  • Men’s Health Best Fitness Community (2022)
  • 4.9 App Store Rating & 2.5k App Store Reviews